Your First Visit & Downloadable Documents
Su primera visita y documentos descargables
Your First Visit
Thank you for choosing Heart of Florida Health Center as your new medical home.
Making an appointment is easy and convenient. We have one phone number that enables you to make appointments for all our services at all our locations, (352) 732-6599.
Please bring the following to your first appointment:
- Driver license or ID card
- Insured, insurance card
- Uninsured and/or applying for the sliding fee scale, 1 month of most recent proof of household income
We want your experience to be as easy and comfortable as possible. If you have any questions, please feel free to call or email us.
Patients must confirm, cancel, or reschedule by 3:00 p.m. the day before.
- New patients: 30 minutes early for registration.
- Established patients: 15 minutes early.
- Late Arrivals may have to be rescheduled.
Patients with 3 no-shows and/or late cancellations in a six-month period will be limited to same-day appointments for the following six months.
For your convenience, here are pre-visit forms to prepare you for your first visit with us. You can save time by filling out the patient registration forms listed below.
Patient Bill of Rights (English and Spanish)
Keep Your Medicaid Coverage, take the necessary steps.
Medicaid to resume renewal/recertification process!
Medicaid will soon begin unwinding from continuous coverage phase as the Covid-19 pandemic comes to an end.
Marketplace Navigators will be available during
THURSDAY: Main Location – 1:30pm to 3:00pm
Appointments available outside this schedule
Marion County Marketplace Navigator assistance: 352-213-6888
Marion County Spanish Language Navigator assistance: 786-897-2483
General information Marketplace number (healthcare.gov) 1-800-318-2596
Assistance north central Florida 1-386-230-9400
Pay your Heart of Florida Health Center bill online through your patient portal/Healow App.
Pay My Bill
RxLocal Pharmacy Refills (Powered by RxLocal)
Sign up for RxLocal. Create an account to view your pharmacy profile and order refills.
RxLocal Patient Portal
We have 3 convenient, low-cost pharmacies, including a drive-thru pharmacy with extended hours.
Please speak to one our staff members with any questions.
Learn more about our Pharmacy
Televisits appointments available Monday–Friday, 5pm-7pm.
Please call to schedule an appointment: (352) 732-6599
Learn more about Telehealth
Referrals and Authorization Request
Referrals and Authorization Request fax: (352) 390-8976