Admin & Support Career Opportunities
Center Manager
Job description
Heart of Florida Health Center is proud to provide primary medical care and dental services to the community. Our mission is to keep the patient at the center of everything we do.
The Center Manager oversees the patient experience, the delivery of service, and the efficient operations of daily business activities. The Center Manager is responsible for the performance of the front office and medical assistants, provider schedule management, and accuracy & efficiency of daily operations. The coordinator ensures that Customer Service standards are met, and processes properly executed. The Center Manager reports to and assists the Operations Director with day-to-day operational management.
Heart of Florida is a Drug Free Workplace and an Equal Opportunity Employer. We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the stronger our team.
We provide a comprehensive compensation program including GENEROUS PTO, free uniforms, holiday pay eligibility from day 1, and much, much more! We are also eligible for student loan reimbursement through HRSA!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Work Location: Multiple locations
HR Generalist
Job Summary
The Human Resources Generalist will provide a broad array of administrative tasks that support the operations of the Human Resources Department. The Generalist contributes to the accomplishment of Human Resources practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity, and the recruitment and ongoing development of a superior workforce. The position will support a variety of programs including employee data gathering and tracking, input of information into HR systems and databases, onboarding, recruiting, and maintenance of HR records.
Qualifications and Requirements
• Four year degree in business, accounting or other related field, or five years of experience, or a combination of both
• Strong working knowledge of HR laws, regulations, and trends
• Excellent attention to detail and follow-through skills
• Excellent communication skills, including writing, computer, and public speaking.
• Demonstrated understanding of privacy rights. Must be able to maintain confidentiality in all medical, financial, and other sensitive materials, whether electronic, printed or otherwise.
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
• Must demonstrate excellent internal and external customer service skills.
• Must demonstrate personal and professional commitment to the mission of Heart of Florida Health System and its Mission Statement and the Achievement of Performance Standards of Principles of Practice.
• HR Certification from HRCI and/or SHRM a plus.
Essential Functions
• Support the HR department in implementing programs to help improve the employee experience.
• Performs data entry to input new employees into the HRIS – update benefit deductions, etc.
• Keep job postings up to date both on the company website and on external job boards.
• Offer proactive recruiting assistance to Directors, Managers and Supervisors – this includes pre-screening of candidates, conducting screening interviews, scheduling interviews, and extending offers of employment.
• Arranges the pre-employment background checks and drug screens for new employees.
• Maintains employee files electronically and, where required, in paper format.
• Assist with the management of the CME reimbursement process.
• Help identify participants in and for leadership development programs.
• Participate in special projects as requested.
• Other duties as assigned by the AHRD, CHRO or CEO
• Performs jobs responsibilities within the framework of established procedures, policies and standards under the direct supervision of the Associate HR Director and CHRO.
• Assists in the processing of personnel actions forms such as hires, transfers, leaves of absence, terminations.
• Responsible for preparing a wide variety of human resources materials and documents (e.g., recruitment packets, new employee files, personnel action forms).
• Greets visitors and applicants and answers incoming telephone calls in a courteous, prompt and professional manner.
• Handles employee requests and inquiries in a professional and timely manner and serves as a resource for them.
• Develops and maintains an overall human resources knowledge base to assist activities and problem-solve in the absence of AHRD.
• Assists with other secretarial/clerical functions.
• Attends job fairs as needed. Collaborates with staffing agencies.
• Responds to verification of employment requests only in writing, via email or fax.
• Assists with the onboarding process to include entering employee information into relevant databases/systems.
• Maintains ethical standards in the performance of duties and in interactions with all levels of staff.
• Demonstrates professional demeanor in appearance and behavior, and in all work-related interactions inside and outside of the health centers.
• Demonstrates initiative, the ability to work with others, and professional judgment. Assists with the day-to-day efficient operation of the HR Department.
• Assists new hires with pre-employment paperwork, conducts reference checks.
• Maintains human resource information system records and compiles reports from the database as needed.
• Performs customer service functions by answering employee requests and questions.
• Performs other duties as assigned.
Physical Requirements
• Frequent sitting at a desk for office work.
• Occasional driving of automobiles for outside appointments and meetings.
• Continuous use of corrected vision, depth perception, wide field of vision, and color. Also, the job will demand continuous use of olfactory, auditory, and tactile senses.
• This position is regularly active and requires sitting, standing, walking, bending, kneeling, and stooping all day.
• Duties require diligence, alertness, problem-solving, tolerance to stress, and attention to detail.
• Must be able to exercise sound judgment.
• This employee must frequently lift and/or move items over 30 pounds.
• Must be able to lift, carry and manage equipment, supplies, and other work site materials according to position requirements.
Population Served
As part of the Patient-Centered Medical Home Model of care, the employee will advocate for the patient’s best interest and make recommendations for the patient’s special needs, such as interpreter services; identify barriers to care such as transportation, medication assistance, outreach, and health education; influence patient’s engagement in their care; promoting a continuum of safe, quality, and cost-effective patient care.
Mission Statement
Our mission is to improve the overall health status of Marion County residents by providing quality primary medical, dental, and mental health services to all residents, but in particular to those residents who would not otherwise be able to access the services due to financial limitation and/or lack of health insurance.
Core Values
Integrity * Quality * Respect * Collaboration * Compassion
Apply Now on Indeed.comCenter Nurse Manager
Job description
Job Summary
The Nurse manager is responsible for the delivery of high quality patient care by organizing, directing and planning the operations of the clinical support staff within the center. They ensure staff adherence to organizational policies and procedures and competence in the performance of clinical skills. Oversees supply, medication and vaccine inventory management and ensures all medical and clinical euipoment is calibrated and operational. Creates a cohesive team that mentors, supports and communicates openly and holds each other accountable.
Qualifications and Requirements
· Current licensure as an RN with at least 2 years of office nurse experience skilled in the provision of primary care or at least 2 years of hospital experience.
· Procedures such as phlebotomy, EKGs, handling of urgent care and assisting with emergencies, preparing patients for exam and assisting with physical exams, preparation of specimens for lab, administration of injections and medication, patient care instruction and telephone triage is expected.
· A person in this position must be a visionary with supervisory experience, mature judgment, good leadership, interpersonal, communication and computer skills.
· The ability to delegate responsibilities, create a climate of teamwork and ensure accountability among those he/she supervises.
· Must maintain current CPR.
· Must demonstrate excellent internal and external customer service skills.
· The nurse manager must demonstrate an understanding of the intent, and follow standards, guidelines and protocols related to achieving and maintaining certifications by outside agencies.
· Must demonstrate a personal and professional commitment to Heart of Florida Health Center and its Mission Statement.
· Ability to provide bilingual patient care is a plus.
Essential Functions
1. Must be able to perform all essential functions of a nurse.
2. Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.
3. Maintains nursing guidelines by assisting with writing and updating policies and procedures and communicating changes to his/her team.
4. Maintains nursing operations by initiating, coordinating and enforcing program,operational and personnel policies and procedures.
5. Assures quality of care by assisting in developing and interpreting CCOO philosophy and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.
6. Maintains nursing staff by assisting in recruiting, retention, selection, orienting, and training clinical support staff.
7. Coaches, counsels, and disciplines clinical support staff as needed. Plans, monitors and appraises job results.
8. Establishes a compassionate environment by providing emotional and psychological support to patients, staff and families.
9. Responsible for ensuring that clinical support staff are able to perform the basic skills specific to their role and in accordance with their licensure and certification.
10. Responsible for ensuring telephone triage is executed according to policy and procedure.
11. Responsible for ensuring clinical support staff are able to receive and relay accurate information between patient and provider, provider to patient; able to communicate and document accurate information with regard to medications, referrals, patient information and scheduling.
12. Responsible for evaluating patient flow and efficiency of the practice, as it pertains to the clinical support staff and make appropriate adjustments and recommendation. Center Nurse manager will coordinate with center manager and clinical team leads.
13. Protects patients and employees by developing and interpreting infection control policies and protocols; enforcing medication administration regulations and vaccine storage and handling procedures.
14. Maintains patient confidence and protects operations by monitoring confidential information processing-maintaining strict adherence with all HIPPA regulations.
15. Audits patient records for documentation of patient care.
16. Achieves financial objectives as set annually and initiating corrective actions.
17. Oversees or maintains clinical supply inventories by studying usages reports;identifying trends; and anticipating needs.
18. Maintains a cooperative collaborative relationship among clinical leadership team by communicating information; responding to requests; building rapport and participating in team problem solving methods.
19. Ensure patient safety goals are adhered to and assists center staff in preparation for all audits occurring on an annual basis.
20. Assume responsibility for assignment and overview of all clinical support duties in addition to patient care, such as ordering of supplies, maintenance and QA of the lab, maintenance of regulatory permits where appropriate.
21. Participates in staff meetings, in-service and management activities throughout the organization, including periodic attendance at morning huddles and PCMH meetings.
22. Investigate and resolves patient complaints related to clinical support staff.
23. Collaborates/delegates to clinical team leads as appropriate
Job Type: Full-time
Salary: $63,473.07 – $76,440.68 per year
Director of Operations
Job Summary
The Operations Director is an administrative, supervisory role responsible for daily operational activities, managing personnel functions and overseeing material resources. This also includes formulating policies, monitoring budgets, overseeing programs, and assessing patient satisfaction. The Operations Director also executes the department’s financial goals and strives to satisfy all federal and state laws and mandates.
Qualifications and Requirements
• Bachelor’s degree healthcare administration required. Master’s degree desired.
• Minimum 3-5 years previous management experience preferred.
• Possesses high level of computer skills and a good working knowledge of Microsoft Excel, Word, PowerPoint, and medical health records systems.
• Possesses exceptional communication skills and situational awareness.
• Demonstrates sound judgment, strong mental health, and physical well-being for prolonged exposure to stressful working conditions.
• Possesses strong aptitude for working compatibly with physicians and staff.
• Possesses ability to prioritize incoming information and adjust to changing conditions.
• Possesses ability to conduct research, analyze data, and exhibit confidence in decisions made.
• Possesses ability to manage more than one facility or multiple projects.
• · Is willing to travel as necessary.
Essential Functions
• Plan, develop, organize, and implement direct day-to-day operations of the clinics and their functions to ensure compliance, quality customer service, efficiency, and patient satisfaction.
• Manage staff performance, including supervising, coaching/counseling, interviewing, onboarding, and training staff.
• Coordinate periodic meetings as well as monthly staff meetings.
• Reviews departmental productivity levels and work functions to properly allocate human resources.
• Develops departmental goals for increased productivity, improved efficiencies, quality improvement and enhanced customer service.
• Regularly benchmarks performance measures to identify best practice and directs implementation of necessary changes.
• Develops and maintains relationships and marketing efforts with physicians and other referral sources.
• Vigilantly monitors cost management in alignment with patient volumes and revenue generation.
• Develops and maintains strong, positive relationships with investors, members of medical staff, facility personnel, business partners, and guests to achieve business goals.
• Promotes patient safety by reporting of issues through established channels and participating as requested in safety initiatives.
• Acts as a liaison between physicians and other departments to help troubleshoot and resolve problems.
• Ensures compliance with policies, procedures, and standards that have been developed to ensure quality management and adherence to state, federal, and accreditation organization requirements.
• Develop and maintain a thorough working knowledge of the eClinical Works (ECW) program to train front desk staff and evaluate operations.
• Supports or may assist with key revenue cycle functions including, but not limited to, scheduling, insurance verification, co-pay collection, and charge capture.
• Promotes positive customer service by effectively interacting with patients, frontline staff, and supervisors and addressing patient concerns or complaints.
• Addresses revenue cycle issues with the financial team and collaborates with process enhancements.
• Oversee cash audits and all front desk collection efforts and goals.
• Prepare purchase requisitions and approve and issue purchase orders in accordance with organization policy and negotiated terms and conditions.
• Assist the Chief Operations Officer in carrying out special projects and reports.
• Building facility oversight includes maintenance, repair requests, and obtaining vendor quotes.
• All other duties assigned
Physical Requirements
• Frequent sitting at a desk for office work.
• Occasional driving of automobiles for outside appointments and meetings.
• Continuous use of corrected vision, depth perception, wide field of vision, and color. Also, the job will demand continuous use of olfactory, auditory, and tactile senses.
• This position is very active and requires standing, walking, bending, kneeling, and stooping all day.
• Duties require attention to detail, alertness, problem-solving, tolerance to stress, and
• exercising sound judgment
• This employee must frequently lift and/or move items over 30 pounds.
• Must be able to lift, carry and handle equipment, supplies, and other work site materials according to position requirements.
Population Served
As part of the Patient-Centered Medical Home Model of care, the employee will advocate for the patient’s best interest and make recommendations for the patient’s special needs, such as interpreter services; identify barriers to care such as transportation, medication assistance, outreach, and health education; influence patient’s engagement in their care; promoting a continuum of safe, quality, and cost-effective patient care.
Mission Statement
Our mission is to improve the overall health status of Marion County residents by providing quality primary medical, dental, and mental health services to all residents, but in particular to those residents who would not otherwise be able to access the services due to financial limitation and/or lack of health insurance.
Core Values
Integrity * Quality * Respect * Collaboration * Compassion
Apply Now on Indeed.comMedical Assistant – The Villages
Heart of Florida Health Center is a community health center with multiple locations in and around Marion County, FL, and are in need of MA’s for our newest location in The Villages. As a valued part of our medical team, our MA’s support the doctors and nurse practitioners by providing quality primary care to adults and children. Duties include pre-visit planning, maintaining equipment and supplies, vitals, taking medical history, documentation and processing referrals.
High School Diploma or GED required, plus CMA or RMA. At least one year of medical office, clinic, or hospital experience is also required.
Knowledge, Skills and Abilities
Electronic Medical Record experience, E-Clinical Works highly valued!
Excellent verbal communication
Professional and customer-focused demeanor
Ability to work with others in a spirit of teamwork and cooperation.
Must be reliable, and have reliable transportation. Training for this position will be in Ocala/Belleview until the facility is completed in August, 2023.
Bi-lingual English/Spanish is highly valued, and earns additional compensation!
HFHC offers a comprehensive benefits plan including multiple insurances, FOUR WEEKS PTO your FIRST year, PAID uniforms, and PAID holidays available from Day 1!
Our Villages location will be Charter-School eligible!
Come join a team that values work life balance, and rewards a positive attitude!
DFWP, EOE. We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the stronger our team.
Job Type: Full-time
Salary: $15.00 – $20.00 per hour
Licensed Practical Nurse – Main Location
Heart of Florida Health Center is in need of an LPN to join a supportive team of medical professionals caring for an underserved population in Marion County.
Essential Job Functions
- Measures and documents patient’s primary problems, including vital signs, basic labs, psycho-social history and medications in order to prepare the patient for examination by the provider, anticipating the need for required supplies and equipment.
- Reports to the provider any significant social or other data obtained during conversation with patient or his/her family.
- Performs general nursing care to patients. Administers prescribed medications and treatments in accordance with nursing standards of practice and established scoped of practice for licensed practical nurses and as prescribed by physician or nurse practitioner.
- Plans and manages patient care according to each patient’s needs.
- Interviews patients and records their medical history and physical condition.
- Obtains patient vital signs, including pulse, blood pressure, temperature, and respiration
- Observes, records, and reports patient’s condition and reaction to drugs and treatments to physicians
- Provides patient education to clients utilizing the electronic medical record
- Works as a member of the care team to reviews medical records for completeness of data prior to the visit
- Tracks, records and scans radiological procedure orders for provider
- Actively participates in identification and determination of conditions to ensure high quality care to clients/patients and their families.
- Performs other related job duties as required
Requirements: Graduation from an accredited LPN program; Current Florida LPN license and certification to administer medication; Ability to use the nursing process, as evidenced by physical and psychosocial observation skills, interviewing techniques, communication and interpersonal skills, problem solving and clinical judgment. Maintain patient confidentiality. Spanish fluency is desirable, but not essential. Must be fully vaccinated against COVID-19.
Heart of Florida is a Drug Free Workplace and an Equal Opportunity Employer. We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the stronger our team.
Job Type: Full-time
Salary: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Medical specialties:
- Primary Care
Physical setting:
- Clinic
Weekly schedule:
- Monday to Friday
License/Certification:
- LVN (Preferred)
- BLS Certification (Preferred)
- LPN (Preferred)
Front Desk Customer Associate
Bilingual Call Center Representative
As the Voice of The Heart of Florida Health Center, a call center representative is responsible for setting the tone of the entire HFHC experience! Having a calm demeanor, being informative and helpful, and having a spirit of compassion and quality, the successful call center agent is one of energy, politeness and knowledge.
Hybrid/Remote Work – Must be able to attend regular meetings in our Ocala office, as occasionally as requested by your supervisor.
Essential Functions
o Schedule appointments for patients in accordance with the scheduling rules, reviewing appointment date, time, location, and provider name with the caller.
o Answer the telephone promptly and in a polite and professional manner, following call center scripts.
o Obtain and enter accurate demographic and appointment information into the electronic medical record.
o Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income – if applicable).
o Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
o Manage large volumes of incoming and outgoing calls in a timely manner
o Identify customers’ needs, clarify information, and utilize reliable resources available to provide answers and solutions.
o Demonstrate strong telephone and verbal communication skills, utilizing active listening to better meet patients’ needs.
o Remind caller of cancellation/no-show policy.
o Function efficiently in the “call center” environment; effectively multi-tasking, accurately handling all calls and effectively managing time.
o Demonstrate excellence in customer service.
o Direct calls to other departments as needed.
o Exercise sound judgment in handling calls, especially with dissatisfied patients.
o Recognize the need to escalate calls to manager, nurse or provider as necessary.
o Make reminder calls as requested.
o Make calls to reschedule appointments when necessary.
o Maintain confidentiality regarding sensitive information.
o Perform other duties as assigned.
Education
High School Diploma or GED required
Experience
Medical Office Experience required
STRONG Computer experience a must
Must have high speed internet connectivity and clear cell phone or land line service
EMR experience a must, eCW experience a plus
Bilingual – Spanish-speaking callers very often. Bilingual Agents earn additional compensation!
Job Type: Full-time
Salary: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
- Paid holidays
Shift: 8 hour shift, Monday – Friday
Medical Assistant
Heart of Florida Health Center is a community health center with multiple locations in and around Marion County, FL. We are in need of Medical Assistants to provide our patients with the highest level of care. As a valued part of our medical team, our MA’s support the doctors and nurse practitioners by providing quality primary care to adults and children.
Duties include pre-visit planning, maintaining equipment and supplies, vitals, taking medical history, documentation and processing referrals.
High School Diploma or GED required, plus CMA or RMA. At least one year of medical office, clinic, or hospital experience.
Knowledge, Skills and Abilities
Electronic Medical Record experience
Excellent verbal communication
Professional and customer-focused demeanor
Ability to work with others in a spirit of teamwork and cooperation.
Must be reliable
Bi-lingual English/Spanish is highly valued, and earns additional compensation!
HFHC offers a comprehensive benefits plan including insurances, GENEROUS PTO, paid uniforms, and paid holidays from Day 1! Come join a team that values work life balance, and rewards a positive attitude!
DFWP, EOE. We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the stronger our team.
Job Type: Full-time
Salary: $15.00 – $20.00 per hour
Licensed Practical Nurse (LPN): Marion County Jail
LPN/RN night and Day shift positions are available.
Heart of Florida Health Center is hiring an RN/LPN to join a supportive team of medical and mental health professionals working in the Marion County jail. You’ll provide a full range of nursing services, including assessing, diagnosing, planning, implementing, and evaluating the medical condition of inmate patients. Must have valid Florida nursing license. Heart of Florida offers health, life, dental, vision, and disability insurance, 401K with employer match, professional development assistance, and generous PTO. Shift differential for nights.
Heart of Florida is a Drug Free Workplace and an Equal Opportunity Employer. We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the stronger our team.
Job Type: Full-time
Salary: $23.00 – $35.00 per hour
Registered Nurse (RN): Marion County Jail Night Shift
Apply Now on Indeed.com
