Your First Visit & Downloadable Documents

Your First Visit

Thank you for choosing Heart of Florida Health Center as your new medical home.

Making an appointment is easy and convenient. We have one phone number that enables you to make appointments for all our services at all our locations, (352) 732-6599.

Please bring the following to your first appointment:

Driver license or ID card
Insured, insurance card
Uninsured and/or applying for the sliding fee scale, 1 month of most recent proof of household income

Language & Accessibility

We offer free interpreter services, including American Sign Language (ASL). Please let us know if you need help with communication or require any additional support to fully access our services. If you need assistance with transportation or other accommodation, contact your Care Team – we’re here to help.

We want your experience to be as easy and comfortable as possible. If you have any questions, please feel free to call or email us.

Appointment Guidelines:

Patients must confirm, cancel, or reschedule by 3:00 p.m. the day before.

Arrival Time:

New patients: 30 minutes early for registration.
Established patients: 15 minutes early.
Late Arrivals may have to be rescheduled.

Patients with 3 no-shows and/or late cancellations in a six-month period will be limited to same-day appointments for the following six months.

Document Downloads

For your convenience, here are pre-visit forms to prepare you for your first visit with us. You can save time by filling out the patient registration forms listed below.

Patient Registration Form
Patient Registration Form (Spanish)

Minor Authorization for Treatment
Minor Authorization for Treatment (Spanish)

Financial Declaration and Sliding Fee Application
Financial Declaration and Sliding Fee Application (Spanish)

School-Based Patient Registration
School-Based Patient Registration (Spanish)

Florida’s Patients Rights and Responsibilities
Florida’s Patients Rights and Responsibilities (Spanish)

Notice of Privacy Practices
Notice of Privacy Practices (Spanish)

Good Faith Estimate

Authorization to Release or Request Medical Records
Authorization to Release or Request Medical Records (Spanish)

Need a Status Update on Your Medical Records Request?

If it has been more than 30 days since you submitted your request and you have not received your records, please call (866) 984-1399.
These requests are managed by our third-party partner, Verisma, who may be able to assist you directly through this number.

Keep Your Medicaid Coverage, take the necessary steps.

Medicaid to resume renewal/recertification process!
Medicaid will soon begin unwinding from continuous coverage phase as the Covid-19 pandemic comes to an end.

Click here for more information (English & Spanish)

Marketplace Navigators will be available during
SPECIAL ENROLLMENT

THURSDAY: Main Location – 1:30pm to 3:00pm
Appointments available outside this schedule

Marion County Marketplace Navigator assistance: 352-213-6888
Marion County Spanish Language Navigator assistance: 786-897-2483
General information Marketplace number (healthcare.gov) 1-800-318-2596
Assistance north central Florida 1-386-230-9400

Click here for more information (English & Spanish)

Pay Your Bill Online

Pay your Heart of Florida Health Center bill online through your patient portal/Healow App.
Pay My Bill

RxLocal Pharmacy Refills (Powered by RxLocal)

In-House Pharmacies

We have 3 convenient, low-cost pharmacies, including a drive-thru pharmacy with extended hours.
Please speak to one our staff members with any questions.
Learn more about our Pharmacy

Televisits Appointments

Televisits appointments available Monday–Friday, 5pm-7pm.
Please call to schedule an appointment: (352) 732-6599
Learn more about Telehealth