Chief Dental Officer

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Job Summary

The Chief Dental Officer (CDO) is a member of the Strategic Leadership Team (SLT) and plans, coordinates, performs, and participates in daily activities which include provider management, continuous quality improvement, strategic and operational planning, community outreach and accountable leadership. They shall be responsible for safety and service of care provided and actively involved in Performance Improvement initiatives to improve care, treatment and services and mitigate the risk of harm for patients served. CDO works to assure a vibrant practice based on sound stewardship principles, and for the retention and recruitment of clinicians.

Qualifications / Requirements

  • Must have a valid Florida license and be certified by an ADA recognized board.
  • Previous experience in a community health center setting (preferred) as a Dental provider.
  • Demonstrated understanding of patient privacy rights. Must be able to maintain confidentiality in all dental, financial, and other sensitive materials, whether electronic, printed or otherwise.
  • A minimum of five years progressive clinical administrative and supervisory experience.
  • Requires the ability to plan, organize and direct clinical programs and activities.
  • Ability to supervise and train clinical professionals, including but not limited to dentists, hygienists and or other dental personnel.
  • Requires excellent leadership skills, business acumen and ability to effectively manage, lead and supervise a diverse multidisciplinary team of health care professionals.
  • Must be a visionary with mature judgment, strong interpersonal, communication, and computer skills, including electronic medical records (EMR).
  • The ability to delegate responsibilities and create a climate of teamwork and accountability.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
  • Must demonstrate excellent internal and external customer service skills.
  • Employee must demonstrate an understanding of the intent, and follow standards, guidelines and protocols related to achieving and maintaining certifications by outside agencies.
  • Must demonstrate personal and professional commitment to the mission of Heart of Florida Health System and its Mission Statement and the Achievement of Performance Standards of Principles of Practice.
  • Ability to provide bilingual patient care is a plus.
  • Should have strong financial acumen, including ability to understand financial statements and interpret reports and data.

Leadership Qualifications / Requirements

  • In conjunction with HR, responsible for recruiting and training health center dental providers, making recommendations for renewal of and/or amendments to provider contracts and bonuses annually.
  • Responsible for the supervision and development of dental providers and management, including but not limited to performance appraisals, disciplinary actions, and position modifications as necessary.
  • Creates relationships with dental schools to serve as a training location, and ultimately serve as a pipeline for future providers.
  • Must be able to serve on interview panels and independently judge qualifications of applicants for assorted positions as requested.
  • Must be able to adhere to budgetary requirements of the department, adjusting as needed to maintain accountability to CEO.

Essential Functions

  • Serves a split schedule for providing direct dental care as a provider with CDO administrative duties.
  • Assists the CEO and SLT in the administration of budget, policies, plans, programs, and proposals that will further the goals and objectives stated in the (HRSA) 330 grant application and HRSA program expectations to include Patient Centered Medical Home (PCMH).
  • Monitors the Health Care Plan for adherence to the productivity expectations of the budget.
  • Develops, implements and monitors HFHC’s “Principles of Practice,” dental clinical policies, procedures, and protocols. Establishes standards of performance for dental clinical care.
  • Responsible for Dental clinic audit procedures.
  • Oversees the initiation and renewal of admitting privileges of HFHC’s Dental Clinicians for hospital, nursing homes, prisons and HFHC.
  • Reviews and gives clinical input on budget and contracts relating to professional dental services, support services, equipment leases and supplies.
  • Collaborates with CEO and Human Resource to analyze dental clinical manpower plan. In conjunction with Chief Executive Officer and Human Resources, is responsible for oversight in hiring, credentialing, privileging, promotion, disciplinary action, or termination of dental clinicians.
  • Convenes the dental staff for regular meetings to discuss progress in meeting Health Care Plan goals and other business as appropriate.
  • Participates in regional and national organizations (e.g. FACHC and NACHC).
  • In collaboration with the SLT, maintains OSHA regulations.
  • Assist with employee retention by participating actively in planning and preparation for special events and/or projects arising from committees such as the Mentor, Retention or Personnel Committees. 
  • Other duties and tasks as assigned by the CEO.

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • This position is very active and requires standing, walking, bending, kneeling and stooping all day, but may also involve long periods of sitting or computer-based work.
  • This employee must frequently lift and/or move items over 30 pounds.
  • Must be able to lift, carry and handle equipment, supplies and other work site materials according to position requirements.

The Population Served

As part of the Patient Centered Medical Home Model of care, the employee will advocate for patient’s best interest and make recommendations for patient special needs such as interpreter services; identified barriers to care such as transportation, medication assistance, outreach, and health education; influence patient’s engagement in their care; promoting a continuum of safe, quality, and cost-effective patient care.

Mission Statement

Our mission is to improve the overall health status of Marion County residents by providing quality primary medical, dental and mental health services to all residents, but in particular to those residents who would not otherwise be able to access the services due to financial limitation and/or lack of health insurance.

Core Values

Integrity * Quality * Respect * Collaboration * Compassion

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